PassFirst support

Email support@nimbusfold.com. We reply as soon as we can.

Common questions

Does the app upload my photo?

No. Every check runs on your phone. See the privacy policy.

I paid but my photo did not save.

Open the app and tap Unlock again. You will not be charged twice. If it still fails, free up some storage and try again.

Can I get my purchase back on a new phone?

Purchases are one-time and are not restorable across devices. Photos you unlock are kept on your phone for 30 days so you can save them again.

My photo was rejected by the agency.

We check against published rules, but final acceptance is decided by the issuing authority. Email us the reason shown on the rejection and we will look into it.